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Each
participating library gathers a random sample of email addresses
representative of their user population (or, as at LIU,
all active e-mail addresses) and sends a message to them
encouraging recipients to complete the survey on the Web.
Survey data are transmitted directly from the central LibQUAL+™
server to a database. The data are then analyzed and reports
that provide information on how users perceive the quality
of their library services are generated for the individual
libraries. The reports present information on the gaps between
users' desired, perceived, and minimally acceptable levels
of service.
How
the LIU Brooklyn Campus is involved?
The
Brooklyn Campus Library of LIU is one of many college and
university libraries taking part in the 2007 spring survey.
The participation of all students, faculty, and administrators
is invited. In fact, the survey will have little value unless
it is completed by as many members of the LIU Brooklyn community
as possible.
Not
only will the project provide the library with a wide variety
of reliable information about how users perceive library
services, but it will also make possible a comparison of
the LIU library with the libraries at any or all of the
other schools taking part in the survey.
So how
do we participate?
The
survey will be made available to the LIU Brooklyn community
on April 9 and remain available until May 6. A general e-mail
will be sent to everyone in the LIU Brooklyn e-mail system,
similar to the “Campus Information” messages we’re all familiar
with. Each e-mail message will contain a link to a website
where the LibQUAL+ ™ survey form will be found.
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Completion
of the 22 questions should take about 10 minutes, and although
you’re asked to provide your e-mail address, the survey
is completely anonymous. By providing your e-mail address
however, you become eligible to win one of several prizes
which are being offered as an incentive for your participation.
The national LibQUAL+™ organization has in the past offered
an incentive prize (a top-of-the-line PDA) and LIU Library
will offer three additional incentives – a variety of gift
certificates.
But
to take part in the LibQUAL+™ survey, you must have an active
LIU e-mail account. We are not able to collect everyone’s
Hotmail, Yahoo, Prodigy, or AOL addresses, but it is relatively
easy for us to send out a “Campus Information” message to
everyone with an “LIU.EDU” address.
How
do I get an LIU e-mail account?
Long
Island University e-mail accounts can be activated by logging
in to the Student Information Systems (SIS) and following
the instructions for setting up an account. The SIS site,
reachable via hyperlink from the LIU homepage, requires
a user’s birth date and Social Security Number. The password
can be changed once a person is logged in.
Please
spend 10 minutes this spring helping the library to measure
its impact and improve its services. Check your campus e-mail;
look for the LibQUAL+ survey.
Library Leaves is written and produced
by the faculty and staff of LIU’s Brooklyn Campus Library,
and edited by Assoc. Prof. Peter J. Salber, Coordinator
for Public Services. Some of the content of this issue is
copyright © Association of Research Libraries.
April
9, 2007
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